1. **Umutekano**: Imyenda y'imodoka itwara imizigo ikunze kuba ifite imirongo igaragara cyangwa amabara agaragara cyane kugira ngo yongere ubushobozi bwo kubona neza imodoka mu muhanda, bigabanye ibyago byo guhura n'impanuka zo mu muhanda.
2. **Ihumure**: Imyenda ikwiye yo gutwara imodoka ishobora gutanga umwuka mwiza no guhumeka neza, bigafasha abatwara imodoka kuguma bamerewe neza mu gihe cy'urugendo rwabo, cyane cyane mu gihe cy'ubushyuhe.
3. **Uburinzi**: Imyenda y'ingofero ishobora gutanga uburinzi ku rwego runaka, nko kwirinda umuyaga, amazi adatemba, no kwirinda ubukonje, irinda abatwara imizigo ikirere kibi.
4. **Ubunyamwuga**: Imyambarire y'abatwara imodoka ishobora kongera isura y'umwuga y'ikipe, igasiga isura nziza ku bakiriya kandi ikanoza ireme rya serivisi.
5. **Ishusho y'ikirango**: Imyenda y'isosiyete isanzwe iba iriho ikirango cyangwa izina ryayo, ibi bikaba bifasha mu kwamamaza isura y'ikirango cy'ikigo no kugaragara kwacyo.
6. **Imikorere**: Imyenda imwe n'imwe y'umwuga yo gutwara ibintu ishobora kugira izindi nshingano, nko kwirinda amazi, kudasiga ibara, no kuramba, kugira ngo ihuze n'ahantu hatandukanye ho gukorera n'ibikenewe.
7. **Isuku**: Imyenda yambarwa n'abashinzwe kwakira ibiribwa ishobora gukumira kwanduza ibiryo, ikarinda isuku n'umutekano w'ibiryo, cyane cyane muri serivisi zo gutanga ibiryo.
8. **Ubufatanye mu ikipe**: Imyambarire y'abantu ku giti cyabo ishobora gukomeza ubumwe mu bagize ikipe, ikongera umwuka mwiza n'ubufatanye mu ikipe.
9. **Iyubahirizwa ry'amategeko**: Mu turere tumwe na tumwe, abatwara ubutumwa bashobora gukenera kubahiriza amategeko yihariye y'imyambarire kugira ngo buzuze amategeko n'amabwiriza yo mu gace batuyemo.
10. **Kumenya Abakiriya**: Imyenda ya feri ishobora gufasha abakiriya kumenya vuba abakozi ba serivisi, bikanoza imikorere myiza ya serivisi.
Muri make, imyenda y’abatwara imizigo ntabwo ifitanye isano gusa n’umutekano n’ihumure ry’abatwara imizigo, ahubwo ni igikoresho cy’ingenzi mu kunoza ireme rya serivisi, kunoza isura y’ikirango, no kubahiriza ibisabwa n’amategeko.
